Terms of service

📜 Terms of Service – Aluviabay

Welcome to Aluviabay. By accessing or purchasing from our website, you agree to comply with the following Terms of Service. Please read them carefully.

1. Overview

This website is operated by Aluviabay. Throughout the site, the terms “we”, “us” and “our” refer to Aluviabay. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

2. Online Store Terms

You must be at least 18 years old or using the site under parental supervision.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit viruses, malware, or harmful code.

Violation of any terms will result in immediate termination of service.

3. Products & Pricing

All prices are listed in PKR (Pakistani Rupees).
We reserve the right to change product prices at any time without notice.
We make every effort to display product colors and details accurately, but we cannot guarantee screen accuracy.

4. Orders & Payments

We reserve the right to refuse or cancel any order at our discretion.
Orders may be canceled if:
- Product is out of stock
- Incorrect pricing is displayed
- Customer information is incomplete
We offer Cash on Delivery (COD) across Pakistan.

5. Shipping & Delivery

Delivery timelines are mentioned in our Shipping Policy.
Aluviabay is not responsible for delays caused by courier services, weather conditions, or incorrect address details provided by customers.

6. Returns & Exchanges

Returns or exchanges are only accepted under our Return Policy conditions.
Products must be unused and in original packaging.
Used cosmetic products cannot be returned due to hygiene reasons.

7. Intellectual Property

All content on this website including:

Logos
Images
Product descriptions
Graphics

Are the property of Aluviabay and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

Aluviabay shall not be liable for:

Any indirect or incidental damages
Allergic reactions (customers must review ingredients before use)
Misuse of products

Customers are responsible for checking product suitability before purchase.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be effective immediately upon posting on the website.